Deleting your Sada account

This English version is a translation for convenience; if there is any difference, the Arabic version prevails.

This page explains how to request deletion of your account in the «Sada» (صدى) app, operated by Sada Digital Technology (صدى للتكنولوجيا الرقمية), and what is deleted and what may be kept.

1. Deleting from within the app

• Open the Sada app and sign in with the account you want to delete.
• Choose the «Account» tab.
• Tap «Delete account», read the confirmation message, then confirm the request.
• You can follow the status of the request on the same page. The request can be cancelled while it is still waiting and its processing has not started.

2. If you cannot sign in to the app

Send the deletion request to info@sdt.qa with the subject «Account deletion request», from the confirmed email address on your account if there is one, stating the email address or phone number registered on your account. We will verify that you own the account, for example with a code sent to the registered email address or phone number, before carrying out the request. Do not send your verification code or any sign-in details by email.

3. What is deleted

• Your sign-in account and profile, and the phone number and email address linked to them.
• Your listings and their photos, and the store's images, logo and cover, if any.
• The chats you took part in and their messages, including the other party's copy.
• Favourites, saved searches, interests, alert settings and the notification tokens on your devices.
• The comments and reports linked to your account, to the extent the system allows.

4. What may be kept and why

• Legal and security records: we may keep records of administrative actions and security events to the extent necessary to prevent fraud, comply with the law and defend rights, for two years.
• Licence documents: licence images and store and productive-family application documents do not prevent a deletion request. They remain locked in private storage for 30 days from the completion of the deletion, during which no one can access them through the app or the admin console, and are then permanently deleted.
• Transactions: if there are payments, orders or outstanding obligations linked to your account once these services are enabled, the deletion may be delayed until they are settled, or the financial records may be kept for the period required by law.
• Request status record: a brief record of the status of the deletion request is kept, which does not include your phone number or your file paths.
• Backups: deleted data may remain in encrypted backups until they are periodically replaced within 30 days.

5. Timing and outcome

• Processing starts after confirmation, and the account is frozen while it runs, so no new content can be published.
• Deletion is usually completed within 30 days. Once it is completed, you are signed out and the account and its data cannot be restored.
• If deletion cannot be carried out because of an outstanding obligation or a technical error, the data remains stored and we will contact you or show the reason in the app.

6. Contact

For enquiries about account deletion or your data rights: info@sdt.qa. For more details, see the Privacy Policy.