Sada Terms of Use

This English version is a translation for convenience; if there is any difference, the Arabic version prevails.

Version: 2026-11-04.2 (4 November 2026). Effective date: 4 November 2026.

1. Parties and acceptance

These terms govern your use of the «Sada» (صدى) app, its website and its related services (together, the "Platform"), operated by Sada Digital Technology (صدى للتكنولوجيا الرقمية), a Single Person Company (S.P.C.), registered in the Commercial Register under No. 255426, whose address is Doha, State of Qatar ("Sada", "we" or "us").

By creating an account, signing in or using the Platform, you acknowledge that you have read these terms, the Privacy Policy, the Prohibited Goods and Services Policy and the Community Guidelines, and you agree to be bound by them. If you do not agree, do not use the Platform.

We record on our servers your acceptance of these terms and of the Privacy Policy, together with the version number of each document and the time and source (app or website) of the acceptance, without recording your network address.

The app is distributed on the App Store, for the time being, through an individual developer account in the name of the company's owner on the company's behalf; the company is the operator of the Platform, the party to these terms and the party responsible for processing data.

2. Definitions

• User: any person who uses the Platform, with or without an account.
• Seller: a user who publishes a listing for goods or a service.
• Buyer: a user who browses listings, contacts a seller or publishes a purchase request.
• Listing: the content a seller publishes, including the title, description, price, photos, the video if any, specifications and approximate location.
• Store: a business account for a licensed activity whose application Sada has approved after human review.
• Productive family: an account for a licensed home-based activity whose application Sada has approved after human review.
• Content: any text, image, message, rating, comment or report sent through the Platform.
• Assisted draft: a listing draft whose text is suggested by an artificial intelligence system based on what the seller provides.

3. Eligibility and account

• You must be 18 calendar years of age or older and have the legal capacity to contract. You declare this yourself when creating the account; the declaration is relied on without requesting an identity document, and you are responsible for its accuracy.
• An account is created with a Qatari (+974) phone number verified by a code sent to it together with a password you set, after which you sign in with your number and password, or with an Apple or Google account. If you forget your password, you recover it with a code sent to your number. On iPhone you can turn on sign-in with Face ID, which keeps your number and password on your device only, as described in the Privacy Policy. Email is optional and is used for sign-in only after it has been confirmed and linked to the same account. A phone number can be added later after it is verified.
• The account is personal and may not be sold, rented or transferred, and you may not share your password or sign-in codes with anyone else, or turn on Face ID on a device that someone else can unlock with their face. You are responsible for all activity carried out through your account unless you notify us immediately of any unauthorised use.
• The information you provide must be accurate and up to date. Changing your phone number or email address requires verification of the new one.
• Sada may request additional information, or refuse or restrict registration, where there is a reasonable ground relating to security or to a breach of these terms or the law.

4. The nature of Sada's role

• Sada Digital Technology holds a commercial licence covering the activities of «electronic brokerage» and «online retail». The Platform operates as an electronic intermediary under the electronic brokerage activity, and Sada does not itself sell the goods or services that users offer.
• Sada is an intermediary platform that enables users to publish listings and communicate with one another. We are not a party to any contract of sale or for services concluded between users, and we are not an agent of any of them.
• Sada does not own, possess, inspect, ship or deliver the advertised goods, and does not receive or hold their price on behalf of anyone.
• Sada does not guarantee the existence, quality, safety or conformity with the description of any goods, the lawfulness of any particular item or the suitability of the price, and does not guarantee the completion of a deal, payment or delivery.
• Sada does not guarantee the identity or conduct of users except to the extent of the measures we state, such as email or phone number verification and the review of store and productive-family applications. A verification badge or the approval of an application does not mean that any transaction is guaranteed.
• The seller and the buyer alone are responsible for negotiating, agreeing, checking the goods and the other party, and carrying out the deal.

5. User obligations

• Comply with the laws in force in the State of Qatar, including Law No. (14) of 2014 promulgating the Cybercrime Prevention Law, and Law No. (16) of 2010 promulgating the Electronic Commerce and Transactions Law.
• Do not publish content that is false, misleading, offensive, contrary to public morals, or that infringes the rights or privacy of others.
• Do not use the Platform for fraud or money laundering, or to circumvent review or reporting.
• Do not collect users' data, extract content by automated means, interfere with the operation of the Platform or its security systems, or attempt unauthorised access.
• Do not create multiple accounts to circumvent a suspension, restriction or quota.
• Respond to Sada's reasonable requests to verify a listing or a report.

6. Listing rules

• A listing must describe real goods or a real service that you have available; the price, condition, specifications and photos must be accurate and not misleading; and the listing must be published in the appropriate category.
• Photos must be your own or ones you are authorised to use, and must represent the goods actually offered.
• Known material defects must be disclosed, including the accident history of cars where the listing form asks for it.
• You may not publish other people's personal data, or external contact details in a listing with the intention of circumventing the Platform's rules, except for showing the seller's number and the WhatsApp button through the Platform's features.
• You may not repeat the same listing or publish fake or «bait» listings.
• A listing is published as soon as it passes the automated checks (text, the status of its photos, the account status and publishing quotas), without prior approval by a moderator. Listings containing goods expressly prohibited in the Prohibited Goods Policy are rejected automatically, and listings the checks find suspicious are referred to human review before publication. Publication does not mean that Sada has reviewed or endorsed the listing, which remains subject to moderation after publication under section 11.
• You may add one video to a listing within the limits shown in the app. It must show the item actually offered and contain no prohibited content and no other people's data. Videos are not screened automatically, and you alone are responsible for their content.
• By publishing a listing you agree that your phone number is shown to signed-in users who ask to reveal it, and that the «WhatsApp» button is shown unless you turn it off in Settings, as described in the Privacy Policy. Harvesting sellers' numbers, using them for anything other than contacting the seller about the listing, or sending them unsolicited marketing messages is prohibited.
• A listing has a display period set by Sada and shown in the app (60 days), and may be renewed as the Platform allows.
• You may delete your listing permanently from «My listings». A deleted listing cannot be restored or republished, any amount paid to feature it is not refunded, and the chats about it remain. We keep its record for 30 days for reports and evidence, as described in the Privacy Policy.
• If your listing is rejected or suspended, you may request reconsideration through the app, and the request is decided by human review.

7. Prohibited goods and services

Listing the goods and services set out in the «Prohibited Goods and Services Policy» published on the Platform, which forms part of these terms, is prohibited. Examples include:

• Tobacco and tobacco products, cigarettes, shisha, electronic smoking devices and their liquids, even if nicotine-free.
• Narcotics, psychotropic substances and alcoholic beverages.
• Weapons, ammunition, explosives and similar items, as set out in the policy.
• Imitation, counterfeit or stolen goods, or goods of unknown origin.
• Medicines, preparations and medical devices whose trade requires a licence, as set out in the policy.
• Animals, except within the limits permitted by the policy and the competent regulations.
• Pornographic content or content contrary to public morals, and gambling, betting and lotteries.
• Currencies, securities, loans, investment offers and financial services, as set out in the policy.
• Personal data, databases, accounts and official documents.
• Any goods or services whose trade or advertisement is prohibited by Qatari law.

8. Stores and productive families

• A store or productive-family application is submitted from the app and includes the name, trade name, commercial registration or licence number and a copy of the licence. The licence image is kept in private storage and is not published.
• The phone number and email address of the same account must be confirmed before the application is submitted. Sada's team reviews the application manually, and submitting it does not grant any commercial permission.
• Approval of the application is independent of «verification», of «subscription» and of any later permission, and each of them has its own conditions and status.
• The «Merchant and Productive Family Terms» apply to stores and productive families in addition to these terms.
• The decided annual subscription is QAR 199 for a store and QAR 99 for a productive family. Payment and paid features are not active at launch, and no amount is collected before they are activated and their terms are announced.

9. Chats and safety

• The Platform offers an in-app chat between the buyer and the seller about a listing. Use it only to communicate about the deal, and courteously.
• Do not request or send advance payments, deposits or transfers before inspecting the goods, and do not respond to payment requests outside approved channels or through unknown links.
• Do not share your verification code, sign-in details or card details with anyone. Sada will never ask you for your verification code in a chat.
• When inspecting or handing over goods, meet in a busy public place, preferably accompanied by someone, and inspect the goods before paying.
• Messages connected with a report may be reviewed to verify the report and to protect users, in accordance with the Privacy Policy.

10. AI-assisted drafts

• When this feature is enabled, a seller may request a listing draft suggested by an artificial intelligence system based on the notes and photos the seller chooses to send.
• The draft is not published automatically. The seller must review and correct it and confirm the review before publishing, and the seller alone remains responsible for the accuracy of the final listing.
• The draft may contain errors; do not rely on it to describe the condition or specifications without checking.

11. Review, removal, suspension and termination

• Without any obligation to monitor all content in advance, Sada may review any content, listing or account, and may reject, hide or remove it or restrict its visibility, if it considers in good faith that it breaches these terms, the policies or the law, or puts users at risk.
• Sada may suspend or terminate an account, or restrict certain features, in the event of a serious or repeated breach or at the request of a competent authority.
• A listing is published automatically when it passes the automated checks, listings the checks find suspicious are referred to human review before publication, and Sada's team moderates content after publication through reports and later checks. Automated rejection of a listing is limited to goods expressly prohibited in the Prohibited Goods Policy, and you may request reconsideration, which is decided by a human reviewer. Decisions on removal, bans, approval of stores and productive families, and verification are human decisions that are recorded internally. Sada may use automated tools to suggest a classification or priority or to detect duplicates, but those tools do not make these decisions on their own.
• We will inform you of the decision and its general reason within the app where legally possible, and you may request reconsideration. We may not inform you if doing so would harm an investigation or the safety of others, or would breach the law.
• You may end your relationship with Sada at any time by requesting deletion of your account from the app, as described on the «Account deletion» page.

12. Reports and notice and takedown

• Any user may report a listing, comment, message, user or store from within the app, choosing the reason.
• Reports are reviewed by people, and a report alone does not lead to automatic removal.
• Rights holders and competent authorities may submit takedown notices under the «Notice and Takedown Procedure» published on the Platform.
• Submitting malicious or false reports is prohibited and may lead to restriction of the account.

13. Intellectual property

• The Platform, its design, its logo, the name «Sada» and its software are owned by or licensed to Sada and are protected by the laws in force, including Law No. (7) of 2002 on the Protection of Copyright and Related Rights. They may not be copied or exploited without written permission.
• You retain ownership of the content you publish. You grant Sada a non-exclusive, royalty-free licence, sublicensable to service providers to the extent necessary, to host, copy, display, reformat and distribute that content within the Platform and in promoting it, for the purpose of operating and improving the service, for as long as the content is published and for the period needed afterwards for backup purposes and legal obligations.
• You warrant that you hold the necessary rights in the content you publish and that it does not infringe the rights of others.

14. Fees

• No fees are active for users within the Platform at launch, and no payments, auctions or live broadcasts take place through the Platform at this stage.
• The terms and prices of any future fees, subscriptions or paid features will be announced within the Platform before they apply, and will not be collected before you agree to them.
• If auctions or payments are enabled later, specific terms for them will be published.

Featured and paid content

• Some listings may appear at the top of their category or branch as «Featured», whether from the free featuring allowance of stores and productive families or by Sada's decision. A featured listing is labelled as such within the Platform.
• The Platform may show paid advertisements for businesses on the home page or category pages, sold by contract and invoice outside the app, and labelled «Paid ad».
• Sada does not use your personal data or advertising tracking to target featured or paid content, and its appearance does not mean that Sada guarantees the advertiser or its goods.

15. Disclaimer and limitation of liability

• The Platform is provided «as is» and «as available». We do not guarantee that it will operate without interruption or error, and we may suspend or modify a feature for operational, security or legal reasons.
• To the extent permitted by Qatari law, Sada is not liable for any damage arising from dealings between users, from content published by a user, from goods or services offered, or for loss of profit or indirect damage.
• To the extent permitted by law, Sada's total liability to you shall not exceed the amounts you paid to Sada during the twelve months preceding the claim, or QAR 500, whichever is greater.
• Nothing in these terms limits any liability that may not lawfully be limited or excluded, including liability for fraud or gross fault, or any consumer rights established by mandatory rules.

16. Indemnity

To the extent permitted by law, you agree to indemnify Sada, its officers and its employees against claims, losses and reasonable expenses arising from your breach of these terms or of the law, from content you published, or from your dealings with another user.

17. Force majeure

Sada shall not be in breach of its obligations if their performance is prevented by circumstances beyond its reasonable control, such as disasters, epidemics, communications or power outages, failures of service providers, cyberattacks or decisions of the authorities.

18. Changes to the terms

• Sada may amend these terms. We will announce material changes within the app at least 15 days before they take effect, stating the effective date, and we will ask you within the app to accept the new version and record your acceptance.
• Your continued use of the Platform after a change takes effect means you accept it. If you do not agree, you may stop using the Platform and request deletion of your account.

19. Governing law and jurisdiction

• These terms are governed by and construed in accordance with the laws of the State of Qatar, including the Civil Code promulgated by Law No. (22) of 2004.
• The competent courts of the State of Qatar have jurisdiction over any dispute arising out of or relating to these terms, without prejudice to your right to have recourse to the authorities competent for consumer protection.

20. Language

These terms were drawn up in Arabic, and a translation into another language may be made available for convenience. In the event of any conflict, the Arabic text prevails.

21. General provisions

• If any provision of these terms is found to be invalid, this does not affect the validity of the remaining provisions.
• Sada's failure to exercise any right does not constitute a waiver of it.
• You may not assign your rights or obligations under these terms without Sada's consent.

22. Contact

For enquiries or complaints about these terms: info@sdt.qa, or by post to the company's address in Doha, State of Qatar.